Communication Protocol

Communication Protocol for Problem Resolution in Professional Year

It is imperative that the communication protocol be consistently followed in all matters of the field experience.  TCs need a clear hierarchy to follow to receive structured help and or advice in successfully completing their Professional Year. School partners need to see consistency in problem resolution and further need quality feedback when information is sought.  TCs and University Mentors (UMs) must adhere to this communication protocol for all questions and help in quickly resolving any issues that may arise during the Professional Year.

Teacher Candidates (TCs)

If a teacher candidate encounters a problem while in the professional year placement, he//she should address the issue by contacting:

1. Classroom Mentor Teacher (CMT)
2. University Mentor (UM) should be contacted next.
3. Program Coordinator (PC) should be contacted next.
4. The Director of P-12 Partnerships and Innovation is the final person in the communication protocol.

Classroom Mentor Teacher (CMT)

If a Classroom Mentor Teacher encounters a problem with a teacher candidate, he/she should address the issue by communicating with:

1. Teacher Candidate (TC)
2. University Mentor (UM) should be contacted next.
3. The Director of P-12 Partnerships and Innovation is the final person in the communication protocol.

If a Classroom Mentor Teacher encounters a problem with a University Mentor, he/she should address the issue by communicating with:

1. University Mentor (UM)
2. The Director of P-12 Partnerships and Innovation is the final person in the communication protocol.

University Mentor (UM)

UM will follow a similar communication protocol while meeting the needs of the TCs they serve.

1. First, the UM should document discussions with the TC and CMT regarding the issues or concerns;
2. If there is no resolution, the next person with whom to confer is the Lead Mentor of their region;
3. The Director of P-12 Partnerships and Innovation is the final person in the communication protocol

If all attempts to correct issues/problems have been unsuccessful, the teacher candidate will be referred to the Student Support Team.  See Section V for more information regarding the Student Support Team.