Jared Hillman

Bowling Green State University – Bowling Green, Ohio

Master of Education (December 2015) – Workforce Education and Development
Capstone Project – Amusement Park Operations: Incident Driven Training Priorities

Bachelor of Science (May 2014) – Business Education and Marketing Education
Degree Honors: Summa Cum Laude

Bowling Green State University – Bowling Green, Ohio

Assistant Teaching Professor (May 2020-present)

• Facilitate Cedar Fair Resort and Attraction Management Program courses.
• Prepare and deliver content that aligns with desired learning outcomes in a motivating manner.
• Engage in course design and management, curriculum and revisions, and delivery of a quality student learning experience.
• Evaluate performance by providing students with detailed feedback and support through a variety of assessments and communication.
• Support student recruitment, retention, and graduation efforts.
• Participate in related service, creative, and professional development activities.
  
• Build collaborative partnerships with faculty members, university stakeholders, and external business partners to ensure achievement of student success and program goals.

• Facilitated Workforce Education and Development Program courses
  o Program and Laboratory-Based Management – Fall 2018 & 2019
• Prepared and delivered content that aligned with desired learning outcomes.
• Evaluated performance by providing students with detailed feedback and support through a variety of assessments and communication.
• Collaborated with faculty members to ensure achievement of student success and program goals.

Cedar Fair’s Cedar Point Amusement Park & Resort – Sandusky, Ohio

Area Manager, Human Resources (January 2016-May 2020)

• Collaborated with internal business partners to oversee the seasonal orientation training and development programs, including staffing of trainers, development of programs, and refinements to the programs for over 6,000 associates.
• Co-coordinated annual Leadership Conference and Supervisor Summit for over 300 associates.
• Assisted in all facets of the seasonal recruiting program strategies and development including pre-season and post-season college recruiting, J-1 international student recruiting program, domestic, and local programs; coordinated development of recruitment promotional materials.
• Provided training, motivation, recognition, and direction to line associates; coached, counseled, and provided feedback to associates in order to achieve desired performance while monitoring compliance of the disciplinary policies.
• Coordinated and communicated all background check policies and procedures, religious and medical job accommodations (ADAAA), Affordable Care Act (ACA) compliance, and seasonal benefit information.
• Provided support and assisted with associate relations concerns, including harassment and discrimination claims; assisted with, documented, and provided corrective action recommendations relating to investigations; communicated with Cedar Point Police/Detective Bureau on a variety of associate issues.
• Assisted in development and implementation of operating budget, including managing labor costs.
• Performed administrative responsibilities for a variety of HRIS functions, including payroll, applicant tracking,
  associate tracking, scheduling, and creating various reports for strategic analysis.
• Coordinated on-boarding process while ensuring regulatory employment law compliance at the local, state, and federal levels.
• Communicated with numerous external business partners to ensure successful completion of projects.

• Coordinated an area of rides and attractions with over 10 different locations.
• Initiated and implemented recognition for associates.
• Trained, developed, coached, counseled, and provided feedback to associates within the area and department.
• Confirmed each attraction completed all required paperwork, safety tests, and complied with all procedures.
• Responded to attraction downtime and assisted in evacuations/emergency situations.
• Collaborated with maintenance and attraction management to resolve various issues.
• Proactively resolved guest difficulties.
• Assisted with scheduling crews, managing online scheduling, and ensuring proper area staffing levels.
• Performed associate time edits for payroll purposes and completed other miscellaneous paperwork.

• Coordinated the opening, closing, and operation of a ride location with approximately 30 crew members.
• Trained and coached associates at ride location of all policies and procedures.
• Created weekly associate work schedules for the location.
• Resolved both guest and associate issues.
• Ensured all paperwork and safety tests were completed daily.
• Maintained location cleanliness and enforced Cedar Fair Cornerstone standards.

• Coordinated, sold, and supervised group event tickets and catered meals for guests.
• Supervised and developed department’s seasonal team members.
• Presented VIP tours to various guests and investors.
• Developed content and presented Amusement Park 101 and additional educational programs.
• Assisted with various market research and promotional efforts.
• Coordinated associate hours and scheduling.

• Demonstrated leadership abilities as a relief lead team member.
• Operated over 25 different rides and attractions.

Bowling Green State University – Bowling Green, Ohio

Graduate Assistant (August 2014-December 2015)

• Assisted the Dean of the College of Education and Human Development and the Director of the School of Teaching and Learning on various tasks and projects.
• Developed master and individual class schedules within the school’s programs.
• Managed and developed web content for the College of Education and Human Development.
• Completed administrative work.

Guest Instructor

• Tiffin University in Tiffin, Ohio.
• Leadership courses for Professor Nicholas Reinhard.
  

Student Teaching and Methods

• Clay High School in Oregon, Ohio.
• 11th and 12th grade Visual Communications.
• Assisted with Business Professionals of America (BPA) and DECA events and competitions.
• Presented a business education session focusing on amusement parks at the State of Ohio BPA conference.

Educators in Context and Community (formerly Partners in Context and Community)

• Learning community for future educators.
• Toledo Public Schools: Garfield Elementary School and Woodward High School.
• Garfield: 2nd grade, Woodward: Grades 9-12 Graphic Design.
• Assisted in teaching lessons, worked with students in small groups, and assisted teachers with other administrative duties.

• Amusement Park Operations
• Leadership in Amusement Parks
• Human Resources
• Teaching and Learning Strategies for Adults
• Program and Laboratory-Based Management
• Travel and Tourism
• Business in the Global Arena
• Technology Tools for E-Learning
• Foundations of Workforce Education
• Issues and Trends in Workforce Education and Development
• Information Processing and Presentation (Word, PowerPoint, and Excel)

• Facilitated FUNdamentals of Leadership Program developed by BGSU and Cedar Fair.
• Co-coordinated Cedar Point’s Young Professionals Club for seasonal interns and supervisors.
• Cedar Point Thrill-Maker Award Recipient – impact award given to select full-time associates for outstanding performance.
• Cedar Point Cornerstone Award Recipient – 3 years (highest honor awarded to seasonal associates).
• Trained in Caterease, ATS ticket program, webinar technology, and experience with Adobe Suite.
• Volunteer church media and sound system operator.