When will Frieda text you?
How to text Frieda
How Frieda can support you
Text Frieda

Text Frieda

Coming to BG Campus on Jan. 16!

Instant answers to hundreds of BGSU-related questions – 24/7 support is just a text away.

Get ready for a new kind of support with Frieda’s on-demand, AI-powered texting service. Whether you need help with common questions, finding important deadlines or connecting to campus resources, Frieda is here to help. 

But Frieda offers more than just answers. She’ll check in from time to time and make sure you're connected to all the resources you need to thrive at BGSU. And the best part? Frieda’s support gets smarter the more you interact, offering you more personalized advice over time!

So, keep your phone handy. Frieda will be texting you soon!

When will Frieda text you?

Frieda will send an introductory "hello" text to every undergraduate BGSU student during the first week of the semester.*

After that, Frieda will contact you about once a week throughout the semester to check in on you. She might ask how you're doing in your classes, let you know about essential campus updates or ask your opinion about something on campus.

*Text Frieda is currently only available to undergraduate students enrolled in classes on the BG campus, and can only message students with a valid cell phone number saved to their student acccount.

How to text Frieda

Add Frieda’s number to your contacts once you receive her introductory message, and simply reply to start chatting. 

Frieda can provide you with information or guide you to the right resources 24 hours a day, seven days a week. And if she can't answer your question, don't worry. She'll direct you to a real person who can.

Please note: Call 911 if you are in danger or have an emergency. Text Frieda is an AI support system that cannot help you in an emergency situation.

What is Frieda’s phone number?

If you have already received a text from Frieda, you can text her at 866-724-8429.

Text Frieda is not working. What do I do?

There are several reasons why you might not be able to reach Frieda.

  1. Frieda has not sent you the introductory text message.
  2. You are not currently enrolled as an undergraduate student in courses on the BG campus.
  3. You replied “STOP” to a text message from Frieda.
  4. Your cell phone number on your student profile is either incorrect or has not been provided. To update it, follow these simple steps to receive Text Frieda and critical messages through Alert BG.

If you need further support, contact studentsuccess@bgsu.edu for assistance.

What happens when I text Frieda?

When you text Frieda:

  1. Frieda will answer your questions and perhaps share a relevant campus resource with you based on your questions and responses.
  2. If you indicate that you need extra support, a human being will follow up with you. That might be your academic advisor or someone else from your student support team. It all depends on what assistance you need. So remember to check your BGSU email often to see if anyone has reached out to you.

Please note: Text Frieda is an AI-powered texting service and strives for accuracy, but mistakes can happen. Because of this, your texts aren’t anonymous

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How Frieda can support you

Frieda will provide you with the information you need or guide you to the right resources. And if she can't answer your question, she'll direct you to a real person who can help.

Frieda will also continue to learn through text exchanges. The more you text Frieda, the more she can help you navigate campus life.  

What types of questions/topics can Frieda help me with?

Once you have received your first text from Frieda, she can connect you with support services and information regarding:

  1. Academics (tutors, academic advisors, study skills)
  2. Financial matters (financial aid, filling out the FAFSA, bill payment plans)
  3. Student life and involvement activities (clubs, organizations, events)
  4. Mental and physical health and overall well-being (counselors, wellness info, campus recreation)
  5. And so much more!

What are the most popular questions that students text Frieda?

  1. Where can I find out if the campus is closed due to unforeseen circumstances (e.g., a storm or weather)?
  2. Where can I find upcoming school events?
  3. How do I contact Financial Aid?
  4. When is the dining hall(s) open?
  5. Can I see a full academic calendar?
  6. How do I contact my advisor?
  7. When is break?
  8. How do I get a refund (e.g., housing or tuition)?
  9. Where can I find information on clubs and organizations?
  10. How do I get a parking permit?

What kinds of things do students ask the most about?

  • Academics/Calendars
  • Academics/Registrar
  • Dining/Dining Services
  • Campus/Other
  • Services/Information Technology
  • Activities/Events
  • Financial Aid/Contact
  • Financial Aid/Types of Aid
  • Academics/Advising
  • Services/Counseling

Yep. Just text “STOP” at any time.

Text #START to 1-866-724-8429 to opt back in.

Text Frieda

Stressed? Confused? Curious? Frieda’s AI-powered, 24-7 texting service is here to help with common questions, finding important deadlines or connecting to campus resources.

Updated: 01/13/2025 11:24AM